Managed IT Support
Managed IT support that helps your business succeed
Technology has a direct impact on the operations of your business and its bottom line. That’s why we ensure that every customer call or support request is cared for on a tailored individual basis. Our customers are never passed from pillar to post and our engineers follow each call from acceptance to closure. Our managed IT support services remove your frustrations, one ticket at a time.
Being proactive about your problems is everything
Because prevention is always better – and less costly – than cure. Our mature systems ensure we get the heads up on your issues rather than waiting for you to inform us that there is a problem. This means our managed IT support services can often fix your problems before you realise and suffer a drop in your productivity.
How your business can benefit from our boutique managed IT support services
All the IT services your business will ever need can be provided by our Managed IT Support Derbyshire team for a fixed monthly fee.
You’ll also benefit from the quarter of a million investment in Tiedata’s operational systems and platform. This means we can service your requests much quicker than our competitors and without the workload of larger engineering teams. A boutique service but with the experience and professionalism of a large organisation.
Here’s what our boutique Derbyshire IT support can do for your business
These are the foundation of our core service:
- Unlimited Telephone and Remote Support
- Proactive Monitoring
- Managed Anti-Virus included
- Dedicated Account Manager
- Client Portal
- Experienced Business Technology Advisors
- Experienced and Knowledgeable Engineers
- Business Process Consultation
We can help you update your business processes
Your business processes will be improved through the use of our custom software and database IT solutions. We combine siloed business systems and reporting to give your business the bigger picture.
We also leverage skillsets from our offshore partners to provide robust and cost-effective IT solutions that work and fulfil your client needs. These systems include:
Middleware Systems and Solutions
Sales/Purchase Order, ERP and MRP Systems
Accounting Systems
Custom Management Reporting for existing software systems
Custom Databases including SQL
Clients That Trust in Tiedata
In comparison to previous service provider experiences Tiedata have differentiated themselves by being proactive and recommending sensible solutions to our IT frustrations.
Our migration to Office 365 was very smooth and we received great communication throughout the whole process. I would recommend Tiedata to other organisations.
Bostock White – Senior Partner
A well-presented plan and strategy, given in a professional and understanding manner.
Identified our needs to build a solid foundation for our future requirements.
We look forward to working with this switched on team.
Hardwick Motor Company Ltd – Director
Just wanted to thank you and your team for the excellent service we have had this week and generally.
Setting up a new business is always a challenge and to be able to work with suppliers that you can rely on (and take care of things you don’t understand!) relieves the pressure and is greatly appreciated.
Creative Products Ltd – Director
We have used Tiedata for several years and have always found them to be extremely capable.
Their support both of our day to day needs as well as input to our longer term planning has been excellent.
The Seat Design Company Ltd – Director
In 2012 Hobby Caravans (UK) Ltd were looking for an IT specialist to take them into the 21st century with their IT systems.
Tiedata, a local IT specialist were appointed and hobby caravans have never looked back.
Their friendly, approachable and professional ethos was just what we wanted, and without doubt would fully recommend them as part of any company’s business.
Hobby Caravans (UK) Ltd – Senior Administrator
Tiedata is the most recent of our support companies used over the many years I’ve been working in IT.
The variety in that time has been massive including local, national, large and small companies, yet none have delivered as Tiedata have.
I receive assistance on IT issues, guidance when purchasing and even support when dealing with projects and problems even in the “idea” phase.
Nothing is turned down by Tiedata, for me, it really does feel like an addition to the IT team here, but from another location.
In short, Tiedata have done more than just live up to their proposal and expectations, they have surpassed it with a service that has not been attained from ANY other support company. I would recommend them to anyone in a heartbeat.
Easibind International Ltd – IT Manager
Our managed IT service allows us to focus on other key areas of the business and we can work with an easy mind knowing we are ‘cyber-secure’. Office 365 is perfect for a legal practice. It offers far greater security than our previous solution.
Rose Davis – Davis & Co
We were up and running really quickly. Meanwhile, after talking with some of my peers at other firms, they were reporting that a similar process had taken longer and impacted their business. We expect to at least double in size over the next five years and we see Tiedata as integral to that.
Philip Jones – Director of Information Security Right Legal Group
I have been working with Tiedata for over 8 years.
I have found that they provide excellent and rapid service and have great expertise and knowledge across the IT sector.
All their staff are good listeners and are always there to help. They are great value for money too.
Purple Bricks – Director
Book a Free IT Consultation
Arrange a meeting with a member of our team to conduct your free IT consultation