Managed IT
Support

Getting technology right helps your business succeed

We understand that choosing the right IT Support company is important. Technology has a direct impact on the operation of your business.

Our methodology is simple. Every customer call or support request is cared for. Our customers are not passed from pillar to post. Our engineers follow each call from acceptance to closure. We know how to remove your frustrations.

 

Being proactive is fundamental. Our mature systems ensure we get the heads up on issues rather than waiting for you to inform us that there is a problem. We often fix problems before our customers realise.

Simply put, our service is award winning.

Tiedata can help with our boutique IT Support Service

Our Managed IT Support Service includes the service your business will need for a fixed monthly fee.

Our customers benefit from the quarter of a million investment in Tiedata’s operational systems and platform.

We can service requests much quicker without the workload of larger engineering teams which is what makes our IT Support Service boutique. 100% of our customers would recommend us.

  • Unlimited Telephone and Remote Support
  • Proactive Monitoring
  • Managed Anti Virus included
  • Dedicated Account Manager
  • Business Process Consultation
  • Backup and Recovery Testing and Reporting
  • Client Portal
  • Continuous Cyber Training included
  • Onsite Support Options
  • Experienced Business Technology Advisors
  • Experienced and Knowledgable Engineers
Tiedata IT Support Service Desk

What makes Tiedata unique?

Our ability to improve business process through the use of custom software or database solutions makes Tiedata different from other IT Support providers.

Tiedata combine siloed business systems and reporting to give your business the bigger picture.

We leverage skillsets from our offshore partners to provide robust and cost effective solutions that work and fulfill our client needs. These systems include:

  • Middleware Systems and Solutions
  • Sales/Purchase Order, ERP and MRP Systems
  • Accounting Systems
  • Custom Management Reporting for existing software systems
  • Custom Databases including SQL

Clients Trust in Tiedata

Purple Bricks – Director

“I have been working with Tiedata for over 8 years.

I have found that they provide excellent and rapid service and have great expertise and knowledge across the IT sector.

All their staff are good listeners and are always there to help. They are great value for money too.”

Owen Taylor – IT Team

“It become clear from our initial engagement with Tiedata that the service is exceptional. Response to service requests raised is almost instant with most requests being resolved the same day.

Tiedata help to ensure all our systems are up and running including securing the server and keeping the backup consistent.”

Bostock White

Bostock White – Senior Partner

“In comparison to previous service provider experiences Tiedata have differentiated themselves by being proactive and recommending sensible solutions to our IT frustrations.

Our migration to Office 365 was very smooth and we received great communication throughout the whole process. I would recommend Tiedata to other organisations.”

Book a Free IT Consultation

Arrange a meeting with a member of our team to conduct your free IT consultation