cloud telephony blog

2 Months Free – Cloud Telephone System

Reduce the cost of your mobile office

At Tiedata we are working to do all we can to help our customers’ businesses continue to run smoothly during these uncertain and challenging times.  

Many organisations are now providing remote working solutions for their employees, a challenge in itself, while still functioning as normal and without incurring additional costs.  

To help relieve a little of the financial burden, Tiedata are now offering our Cloudya cloud telephony solution free for two months* on all new cloud telephony systems.

Key benefits of a cloud telephony solution include: 

  • Mobile Office  – Access all your employees from one number, across multiple devices, wherever they are with extension to extension dialling.   
  • Reduce Costs  – No additional maintenance costs, lower fixed costs, reduced call costs 
  • Easy Set-Up  – Deploy the system with ease, also available for remote configuration  
  • Proven Reliability  – Resilient architecture, with 24/7 support included 
  • FutureProof  – Unaffected by the ISDN switch off 
  • Microsoft Teams 365  Compatible – Stay connected with an enterprise level voice solution within Microsoft Teams. 
  • Easy Billing – Pay per user per month, once the initial 2-month offer ends 

Speak to a member of the Tiedata team today to take advantage of this offer! 

*For the first 2 months after signing the contract, there will be no per user subscription costs, cost will be levied for your initial set up fee, any call costs, fixed minute bundles, Add-on services (i.e. call recording) and one-time number transfer fees. Offer ends 30th April 2020. 

Microsoft Teams

Microsoft Teams – Getting Started Video Introduction

Our ¨Getting Started with Teams” is our first in this video series of how to get up and running with Microsoft Teams. This video is ideal for beginners and those who haven’t had any formal training and would like to know the basics as well as tips and tricks on the essentials of the tool.

We are planning to release four further videos in this series which will be posted to our blog soon.

Thank you for watching and if you would like any further information on how to get up and running with Microsoft Teams or how to receive further training please don’t hesitate to contact our team.

Coronavirus Remote Working

Remote or Home Working due to COVID-19

In light of developments concerning the coronavirus (COVID-19), you may be concerned about being able to remote/home work. The good news is that there are many ways for teams to remain both productive and connected.

For some of you this may be already a common occurrence for others it may be a new challenge.

Here at Tiedata, we have been remote working from the start, so we have expert advice on hand to help. We hope you find this information helpful in this difficult time.

Be prepared to work remotely

We advise all our customers to consider how they can continue working if their office or usual workplace becomes unavailable.

Would remote/home working be an option for you and your employees?

Have you considered/tested how this will work in practice?

We recommend getting a solution for remote working in place sooner rather than waiting to see how events develop. Preparation is key, if you haven’t done so already we strongly advise contacting us today to discuss how you can access your email and applications and continue to be connected and productive.

Be vigilant

Associated to the COVID-19 virus outbreak, we are seeing a sharp rise in phishing emails impersonating Government and Health Organisations such as the WHO.

We recommend you taking extra care when reviewing your emails. Check the senders email address and consider if you really need to open an email or click on the link, check with Tiedata if you are unsure. You should never need to disclose personal information or passwords over email.

Risk Assessment

You need to identify who needs access to what systems, is it just emails and documents or main business applications.

Do you currently have a method of remote/home working?

And to what extent?

Have a plan and be prepared

There is a risk that any action taken may become regional-based, so many organisation will be affected at the same time. And this is something we both need to be prepared for. It will not possible for Tiedata to enable hundreds of users to be able to remote/home work overnight, it will take time to achieve this.

For an organisations who don’t currently have remote access capabilitys or only a select number of users with remote capabilities, we can assist in enabling you to have remote access to your work computer.

However, you will need a computer at home to facilitate this capability. We have selected to use Teamviewer as a temporary solution, which has a 7-day trial commercial use version. We will assist you in setting this up, with an additional level of security (two-factor authentication) by using your mobile phone. Without two factor authentication, there is an increased risk you could become a victim of cybercrime.

If you would like more details on this option the please contact Tiedata as soon as practically possible. Note this service will incur a charge dependant on the option/s selected. Prioritising your staff and determining those critical users who may need this service would be a good starting point.

Questions and Concerns

Please be aware that resources to deliver such a service may become constrained due to high demands, so please act early.

If you have any questions or concerns, then Tiedata’s team are on hand to help and advise, please contact us.